What is IVRS?
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback and e-mail. IVR is usually part of a larger application that includes database access.
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue.
Since even the cost of the call is borne by the caller, apart from the one-time installation cost, there is no running expense for the company who deploys the IVR systems. Another advantage to the company is that it would otherwise be impossible to handle high loads of callers, both in terms of time, and the cost of the large number of individuals that it would require.
IVRS for an Educational Institution
An IVRS is an exemplary innovation in the area of voice assisted browsing and data retrieval on telephone, data that contains information of interest and has straight relevance to the user.
This application software allows full resource sharing and integration with the existing database of EIMS TM, Our Software solution for the complete computerization of Educational Institutions. The software first converts the data into a voice format and then sends it on to the telephony network. The voice response by the system is then heard by the caller, and as discussed, shall cover the following informational requirements:
Fees Installment Paid/Due Status of the Student.
Attendance status for any day, week, month or entire year.
Marks scored in any test or exam.
Rank in any test or exam.
Percentage scored in exam.
Score, rank and percentage in any particular subject.
Homework for any day.
Remarks given by teachers.
Test schedule and test syllabus.
Dates of admission, pre-requisites for admission and status of admission for any application.
Vacancies for faculty, if any.
Any important announcements for parents like dates for parents-teachers meetings or any other messages.
Automatic Fee Reminders on student telephone numbers.
Voice mail accounts for each and every student (especially in case of a boarding school), to help parents leave important messages for their wards.
Parents’ Grievance Box, to make parents leave their grievances about their child’s performance, for any subject. The recorded grievance is then automatically sent to the voice mail box of the teacher who takes that particular subject in the class
• Fee Alerts
Details of the current fee due
Fee payment Reminders to defaulters
Confirmation of fees paid
• Attendance status of the student
List of Advertisements
• Result Alerts
Exam Date Information
Summarized Result Information
• Library Alerts
Books Due/Overdue Information
New arrivals Information
• Payroll Alerts
Alerts for Salary credit to bank account
Deduction of TDS
Information to All/Selected Staff members for Meeting
Alerts for Income Tax form submission/ last dates, etc
• Special Announcements
New / Events information
Urgent alerts to parents/students